E.F. Johnson Company 5300 Series Instructions d'exploitation Page 210
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- Table des matières
- MARQUE LIVRES
Noté. / 5. Basé sur avis des utilisateurs
11-2 ES Series Mobile Radio Operating Manual
Service Information
11.2 Telephone Technical Support
Technical support personnel can help resolve many issues over the telephone, such as
display, volume, software, programming. The Customer Service Department can be
reached using the following telephone numbers:
Toll-Free: (800) 328-3911 (all except Multi-Net)
(800) 295-1773 (Multi-Net only)
Fax: (972) 819-0639
E-Mail: [email protected]
11.2.1 BEFORE Contacting Technical Support
It will be more efficient if you have critical information on hand before contacting
customer support. Be sure to have the following:
- Any necessary equipment model numbers and configuration options.
- Description of the problem/symptoms
- Description of any troubleshooting actions performed.
11.3 Factory Customer Service
The EFJohnson Technologies Customer Service Department provides customer assistance
on technical problems and the availability of local and factory repair facilities. Regular
customer service hours are 8:00 a.m. - 5:00 p.m. Central Time, Monday- Friday. A
technical support subscription service is available or support can be purchased on an as-
needed basis. The Customer Service Department can be reached using the following
telephone numbers:
Toll-Free: (800) 328-3911 (all except Multi-Net)
(800) 295-1773 (Multi-Net only)
Fax: (972) 819-0639
E-Mail: [email protected]
When your call is answered at EFJohnson Technologies, you will hear a brief message
informing you of numbers that can be entered to reach various departments. This number
may be entered during or after the message using a tone-type telephone. If you have a
pulse-type telephone, wait until the message is finished and an operator will come on the
line to assist you. When you enter some numbers, another number is requested to further
categorize the type of information you need.
- ES Series Mobile Radio 1
- Operating Manual 1
- Table of Contents 5
- 3 General Operation 3-1 6
- 4 Radio Wide Features 4-1 7
- 7 Multi-Net Features 7-1 10
- Contents 11
- 9 Data Features 9-1 12
- 11 Service Information 11-1 12
- List of Figures 15
- List of Tables 17
- Safety Information 19
- Instructions 20
- Mobile Antennas 21
- Approved Accessories 22
- Radio Overview 23
- 1.3 Supported Software 25
- 1.4 Available Options 26
- 1.5 Licensing 27
- 1.6 Radio Accessories 27
- 1.6.2 Handheld Control Unit 28
- 1.6.3 Base Station Unit 29
- Controls & Display 31
- Programmable Option Buttons 32
- 2.1.2 Display 33
- 2.2 Lightning Control Head 36
- 2.2.1 Front Panel Controls 37
- *4-Way Navigation Pad 38
- 2.2.2 Display 39
- 2.2.3 Mobile Display Modes 40
- 2.3 Rear Panel Connectors 43
- 2.4.3 Hardware Setup 45
- 2.4.5 Dual Control Operation 47
- 2.5 External Speaker 48
- General Operation 51
- 3.1.1.1 Setting Volume Level 52
- 3.1.2 Power-Up Password 53
- 3.1.2.6 Master Password 54
- 3.1.2.7 Zone Password 54
- 3.1.6.1 Channel Lock Option 56
- 3.1.6.4 Direct Channel Select 57
- 3.1.7 Setting Squelch Control 59
- 3.1.8 Transmit Disable 60
- 3.1.12 Radio Service 61
- 3.2 Operating Modes 62
- 3.2.3 P25 Trunked Mode 63
- 3.2.4 Multi-Net Mode 64
- 3.2.5.1 Systems 65
- 3.2.5.2 Channels 66
- 3.2.5.3 Zones 66
- Radio Wide Features 67
- 4.2 Menu Mode 69
- 4.3 Time-Out Timer 70
- 4.4 Home Channel Select 70
- 4.5 Power Output Select 70
- 4.6 Alert Tone Select 71
- 4.7 Power Turn-Off Delay 71
- 4.8 Horn Alert 72
- 4.10 Surveillance Mode 73
- 4.11 Public Address 73
- 4.12 Scanning 74
- Scan Enable Indicator 75
- 4.13 Scan Lists 77
- Scan List Indicator 77
- 4.14.1 Viewing GPS Data 80
- 4.15 Over the Air Programming 81
- 4.15.2 OTAP Transfer Times 82
- 5.2 Monitor Mode 84
- 5.3 Busy Channel Lockout 85
- 5.4 Call Guard Squelch 85
- 5.4.2 Tone Call Guard Squelch 86
- 5.4.4 Disable Call Guard 87
- 5.5 Penalty Timer 88
- 5.6 Conversation Timer 89
- 5.7 Repeater Talk-Around 89
- 5.9 Emergency Alarm and Call 90
- 5.9.2 Emergency Call Alert 91
- 5.9.3 Emergency Calls 91
- 5.9.3.1 Emergency Hot Mic 92
- 5.9.5 Emergency Talkgroup 93
- 5.10.1 Selecting a Scan List 93
- Priority Indicator 95
- 5.10.4 Talkgroup Scanning 96
- 5.12 DTMF / ANI Signaling 98
- 5.12.1 Single Tone Encoder 99
- 5.12.2 Two Tone Encoder 99
- 5.12.3 Five Tone Encoder 100
- 5.12.4 MDC1200 Compatibility 100
- 5.12.5 GE Star 100
- 5.13 Project 25 Mode Features 101
- 5.13.6 P25 Group Calls 103
- 5.13.7 P25 Unit Calls 104
- 1 - 16 1 1 - 16 105
- 17 - 32 2 1 - 16 105
- 33 - 48 3 1 - 16 105
- 5.13.9 Call Alert 107
- 5.13.10 Call History 108
- 5.13.11 Messaging 108
- 5.13.12 Status Messaging 109
- 5.13.13 P25 Packet Data 109
- 5.14 Keypad Programming 110
- 5.14.2 Zone Password 111
- 5.14.3 Zone Change Parameter 112
- 5.14.5 System Parameters 112
- 5.14.6 Channel Parameters 113
- 5.15 Text Messaging 115
- Conventional Mode Features 118
- SMARTNET / SmartZone / P25 119
- Trunked Features 119
- 6.3 Standard Group Calls 120
- 6.5 Telephone Calls 125
- 6.6 Call Alert 127
- 6.6.1 Answering a Page 128
- 6.6.2 Initiating a Page 128
- 6.7 Messaging 130
- 6.8 Sending Status Conditions 130
- 6.9 Emergency Alarm and Call 131
- 6.9.2 Emergency Call Alert 132
- 6.9.3 Emergency Calls 132
- 6.10 Failsoft Operation 134
- 6.12 Dynamic Regrouping 137
- 6.13.1 Busy Override 138
- 6.13.2 Site Trunking 138
- 6.13.5 Auto Site Search 139
- 6.13.6 ZoneFail Site Lock 139
- 6.13.7 P25 Wide Area Scan 140
- 6.13.10 Radio Information 141
- Multi-Net Features 143
- 7.2 Multi-Net Features 145
- 7.2.2 Receive Priority Calls 146
- 7.2.3 Access Priority 147
- 7.2.4 System Authorization 147
- 7.3 Caller Identification 148
- 7.6 Emergency 149
- 7.7 Encryption 150
- 7.8 Group Scanning 150
- 7.8.2 Group Scan Lists 151
- 7.8.2.3 Scan List Select 152
- 7.8.3.1 Receive Delay 152
- 7.8.3.2 Call Delay 153
- 7.9 Multi-Net Group Calls 154
- 7.10 Multi-Net Special Calls 155
- CALL is 155
- 7.10.1 Placing A Special Call 156
- *, #, and 157
- 7.10.2.2 Directed Group Calls 158
- 7.12 Receive-Only Channels 161
- 7.13.1 Roaming (Site Search) 162
- 7.13.3 Automatic Site Search 162
- 7.13.5 Manual Site Search 163
- 7.14 Status Messages 164
- 7.15.1 Exiting Queue Mode 165
- 7.18 Transmit Inhibit 166
- 8.1 Encryption Algorithms 169
- 8.1.4 FIPS and Non-FIPS Modes 170
- 8.2.1 Key and Algorithm IDs 171
- 8.2.4 Encryption Key Select 173
- 8.2.5 Encryption Key Erase 173
- 8.3 Clear / Secure Strapping 174
- Override 175
- 8.4.2 Secure Call Behavior 175
- 8.7 Radio OTAR Capabilities 179
- 8.7.2 P25 Trunking Icons 180
- Data Features 181
- 9.2.1 Radio Configuration 182
- 9.2.2 Interface Connection 183
- 9.2.3 Context Activation 183
- 9.2.4 PPP Link Establishment 184
- (Figure 9.2) 185
- Tones & Error Messages 203
- 10.2 Error Messages 205
- Service Information 209
- 11.3 Factory Customer Service 210
- 11.4 Returns for Repairs 211
- 11.5 Replacement Parts 212
- 11.6 Internet Home Page 212
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